Medacornet is an online marketplace that connects customers, approved companies, and platform administrators around catalog discovery, ordering, and account management.
This Privacy Policy explains what personal data we collect, why we collect it, how we share it, and the choices available to users of the platform. It is written in a structure inspired by Stripe-style legal pages, but adapted to Medacornet’s marketplace and operational flows.
1. Personal data we collect
We collect personal data that you provide directly to us, data generated when you use the platform, and limited information we receive from service providers that support Medacornet.
- Account and profile data, such as your name, email address, password hash, role, avatar, and account preferences.
- Company and onboarding data for business accounts, including company name, address details, and information needed for seller review and payout onboarding.
- Order and transaction data, including cart contents, product selections, shipping details, payment status, refund status, and invoice references.
- Communications and user-generated content, such as support requests, reviews, notifications, reports, and feedback submitted through the platform.
- Technical and usage data, such as IP-related request metadata, browser and device information, cookie preferences, language preference, and page interaction signals needed for security and platform performance.
2. How we use personal data
- To create and manage user accounts, authenticate sessions, and keep the platform secure.
- To review company registrations, operate seller onboarding, and help prevent fraud or misuse.
- To process carts, orders, payments, refunds, and related customer support requests.
- To communicate with you about your account, orders, service updates, and administrative notices.
- To improve platform usability, remember your language and consent preferences, and maintain essential marketplace functionality.
- To comply with legal obligations, enforce our platform rules, and investigate abuse, complaints, or security incidents.
4. Legal bases for processing
Where applicable law requires a legal basis for processing, Medacornet generally relies on contract necessity, legitimate interests, consent, and legal obligations.
- Contract necessity when we need data to register accounts, deliver marketplace features, process orders, or provide support you request.
- Legitimate interests when we secure the platform, prevent fraud, improve services, maintain records, or communicate about essential service matters.
- Consent when we rely on your choice for optional processing, such as certain preference-based features or non-essential cookies if they are enabled in the future.
- Legal obligations when we must retain records, respond to lawful requests, or comply with tax, accounting, consumer, or payment-related requirements.
5. Your rights and choices
Depending on your location, you may have the right to access, correct, delete, restrict, or object to certain processing of your personal data, and in some cases to request portability.
You may also update parts of your account information directly in your profile, manage cookie choices through your browser or consent controls, and contact us if you want to exercise a legal right.
- Access and review the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of data where retention is no longer necessary or required.
- Object to or restrict processing in circumstances allowed by law.
- Withdraw consent where we rely on consent, without affecting earlier lawful processing.
6. Security and retention
We use administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, misuse, loss, or alteration. No system can be guaranteed to be completely secure, so you should also protect your credentials and notify us if you suspect unauthorized activity.
We retain personal data for as long as reasonably necessary to operate the platform, complete transactions, maintain account history, comply with legal or tax requirements, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and the purpose for which it was collected.
7. International transfers
Medacornet and its service providers may process data in countries other than the one where you live. When we do so, we aim to use appropriate safeguards and contractual protections that reflect applicable data-protection requirements.
8. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in the platform, our processing practices, or legal requirements. When we make material changes, we will update the date shown at the top of this page and may provide additional notice where required.
9. Contact us
If you have questions, requests, or complaints about this Privacy Policy or Medacornet’s handling of personal data, contact us at geral@medacornet.eu.